Q&A

DISAI’s after-sales service includes operator training, software technical support, and product maintenance services. For more details, please contact our sales department at sales@disaiglass.com.

Our machines are engineered to cut a wide variety of glass, including float, Low-E, coated, and mirrored glass, in thicknesses ranging from 2mm to 25mm. For advanced processing needs, an optional edge deletion module is also available.

Our customers typically achieve a full return on investment within 6–9 months. This fast payback is driven by significantly increased productivity, reduced labor costs, and minimized material waste—thanks to our intelligent nesting software.

We provide 24-hour hotline support with rapid response. Remote diagnosis and on-site maintenance are available. Common wear parts are kept well stocked and can be shipped promptly.

CE certificates can be provided, complying with European standards, and other certificates can also be provided according to customer needs.

Do you accept customized products? Yes, we offer OEM services. 1.Normally, machines are manufactured according to our standard designs. 2.Special configurations can be custom-designed based on customer needs. We can produce machines according to specific customer requirements. Our philosophy is “Customer First.” Both our product development and technical expertise are guided by this principle, enabling us to create greater value for our customers.