The optimization software cannot be used, where can I download it?
Please log in to the Disai official website, service and support resource download center, and download the cutting optimization software and installation instructions by yourself. If it cannot be used normally, please call the after-sales service hotline.
How are product spare parts delivered?
We offer a variety of economical and fast delivery channels or door-to-door pickup.
How to buy original spare parts for the product?
Find a technical engineer. If there is no technical engineer contact number, please prepare the complete machine nameplate information and consult online on the official website.
What should I do if the machine breaks down?
Disai has set up a 24-hour rapid response mechanism for after-sales personnel to come to your door for repairs, arriving within 4 hours within the province, within 8 hours outside the province, and within 24 hours in remote areas.
What does Disai’s after-sales service include?
DISAI after-sales service includes operator training, software technical support, product after-sales maintenance, etc. For details, please contact the sales department sales@lydisaiglass.com
How to contact DISAI’s after-sales service support?
You can call the after-sales service hotline or send an email to support@lydisaiglass.com
What certificates are there?
CE certificates can be provided, complying with European standards, and other certificates can also be provided according to customer needs.
Can you accept customized products?
Provide OEM services 1. Normally, we will manufacture the machine according to conventional design. 2. Special configurations can be designed for customers. We can produce machines according to customers' requirements. Our philosophy is "Customer First". Our product development and people skills are aligned with this guiding principle so that we can create greater value for our customers.
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